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Customer service – Balenciaga, Isabel Marant - ennu

Customer service


You may choose to pay with Visa, MasterCard, American Express, iDeal or Paypal.


Shipping and Handling

Ennu ships all over the world and all orders will be sent the next day. To put your mind at ease, we provide all packages with a tracking number.

Once your order has been shipped, you will receive an email update with shipping details along with the associated tracking number. You may follow the link in the email to check the estimated arrival of your order.

The Buyer must examine all goods at the time of delivery and ensure that any damage or shortages are recorded in writing on the carrier’s delivery note. Claims must then be made by telephone or email to ennu.nl’s Customer Care within 72 hours.


Return policy

Ennu is happy to refund or exchange any articles purchased via the ennu.nl e, provided the articles(s) being returned remain in their original, unworn and undamaged state, with all tags, packaging and branding remaining attached. The articles have to be returned at the store within 10 days of delivery.

Prior to return, an email notification must be sent to request@ennu.nl, in any case within 48 hours of delivery, specifying the invoice date / number and shipment address. A Return Autorization Number (RAN) will be provided by email, which must be clearly and legibly specified on the return parcel. Please note that Returns/exchanges will not be processed without a valid Returns Authorization Number (RAN). After shipping the return please send us the tracking number, as we are not responsible for delayed or lost packages. Also, note that all merchandise may only be returned at customer’s expense.

Refunds will be processed within 10 days of receipt of goods. Clients should note that refunds for goods will be made for the sole value of the goods. The balance will be refunded to your creditcard, bank account or Paypal within 10 business days of the reception of the item at our store.

We will not accept returned items that do not follow the terms and conditions of the return policy. Such items will be returned to the sender at his/her own cost.

Also, items purchased during sale (with discount) cannot be returned.


Important information

All shoes must be tried on a carpeted surface until you have decided to keep them.
Shoes should be returned in their original, undamaged shoes box as this is considered part of the product.
Please make sure to return the shoes and shoe box inside another solid carton box to not damage the original packaging.

Ennu does not accept liability for goods lost or damaged whilst in transit via third-party forwarders.


Taxes and Duties

All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.

Non-EU customers are to take care of any duty and tax fees. Customers will correspond this amount to the carrier, according to the process recommended by the carrier itself.